Shipping Policy
Last updated: August 2026
At Peperevo, we are committed to providing a clear and reliable shipping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered. We provide transparent delivery details so customers can understand expected timelines before completing their purchase.
General Shipping
Peperevo currently ships orders to customers within the available shipping areas supported by our delivery partners. We carefully prepare each order before shipment to ensure products are packaged securely and sent with reliable carriers.
Shipping Destinations
Orders are shipped to eligible delivery addresses provided during checkout. Customers are responsible for providing complete and accurate shipping information to help prevent delays or failed deliveries.
Shipping Carriers
Orders may be shipped using trusted delivery carriers, including USPS, UPS, and FedEx. The carrier selected may depend on the destination, package requirements, and available delivery options at the time of shipment.
Order Processing
Once an order is successfully placed, our team begins preparing the items for shipment. Orders are reviewed, packed, and transferred to the selected carrier according to our processing schedule.
Handling Time
Our standard handling time is 1 business day. Handling time begins after the order has been successfully submitted and payment confirmation has been received.
Transit Time
After processing is complete and the package has been handed to the carrier, estimated transit time is 2–6 business days.
Estimated Delivery Time
The estimated delivery timeframe includes both order handling and carrier transit time. Customers can generally expect delivery within approximately 3–7 business days after order placement, depending on processing completion and carrier transportation.
Shipping Fee
A flat shipping fee of $6.99 applies to eligible orders.
Free Shipping
Peperevo does not currently offer free shipping. All eligible orders are subject to the standard flat shipping fee displayed during checkout.
Business Days
Business days are Monday through Friday. Processing and delivery estimates are calculated using business days unless otherwise stated.
Weekends & Holidays
Orders placed on weekends or holidays will begin processing on the next available business day. Carrier delivery schedules may vary during weekends, holidays, or periods of increased shipping volume.
Cut-Off Time
Peperevo uses a daily order processing schedule to provide accurate preparation times.
| Order Cut-Off Time | 5:00 PM (EST), Monday–Friday |
|---|---|
| Processing Schedule | Orders placed before the cut-off time are processed within 1 business day. |
| Timezone | Eastern Standard Time (EST) |
Orders submitted after 5:00 PM EST, or orders placed on weekends and holidays, will be processed according to the next available business day schedule.
Tracking Information
Tracking information is available for shipped orders. Once an order has been dispatched, customers receive tracking details through the contact information provided during checkout.
When Tracking Is Sent
Tracking details are provided after the order has been processed and the carrier has received the package.
How Customers Track Orders
Customers can track shipments by using the tracking number provided in their shipping confirmation and entering it through the carrier’s tracking service.
Tracking Delays
Occasionally, tracking updates may take additional time to appear after shipment confirmation. Customers should allow time for the carrier system to update before requesting assistance.
Lost Package
If a package appears to be lost during transit, customers should contact Peperevo support as soon as possible.
- Customers should provide their order information and tracking details.
- We will review shipment information and assist with a delivery investigation.
- If the package is confirmed lost, we will work toward an appropriate resolution.
Damaged Package
If your package arrives damaged, please contact Peperevo support within a reasonable timeframe after delivery.
- Provide your order number and details about the damage.
- Include clear photos of the damaged packaging and product.
- Our team will review the information and determine the appropriate resolution.
Missing Package
If tracking shows that a package has been delivered but you cannot locate it, please check your delivery location and contact the carrier for additional delivery details.
Customers should also contact Peperevo support so we can assist with reviewing available shipment information and help determine the next steps.
Wrong Address
Customers are responsible for providing accurate shipping information at checkout.
- Address changes should be requested as soon as possible after placing an order.
- Once an order has shipped, address corrections may not be possible.
- If a package is returned because of an incorrect address, customers should contact support for assistance with available options.
Failed Delivery
Carriers may make delivery attempts before returning an undelivered package to the sender.
- If delivery fails, customers should review carrier notifications for available instructions.
- Returned shipments may require additional arrangements before being shipped again.
- Customers should contact Peperevo support regarding possible reshipping options.
International Shipping
International shipping availability may vary depending on destination and carrier service availability.
United States
| Shipping Fee | $6.99 flat rate |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Carrier | USPS, UPS, FedEx |
| Tracking | Tracking information provided after shipment |
Peperevo currently provides shipping information for domestic United States deliveries. Availability for Canada, the United Kingdom, Europe, and other countries may vary and will be displayed during checkout when available.
Contact Information
For shipping questions or assistance with an order, please contact our support team:
Email: support@peperevo.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Store Information
| Store Name | Peperevo |
|---|---|
| Website | peperevo.com |
| Address | 900 Oakwood Drive, Bowling Green, KY 42101, United States |
Return Policy Reminder
Customers may review our Return Policy for complete information regarding return eligibility, return timelines, and refund processing details. Returns are accepted within 30 days, and approved refunds are processed within 10 business days. No restocking fee is charged.