Return & Refund Policy

At Peperevo, we want every customer to feel confident when shopping with us. This Return & Refund Policy explains our return requirements, refund process, and customer support procedures. We provide clear information about eligible returns, refund timelines, and responsibilities so customers understand what to expect when requesting assistance with an order.

Return Policy

Customers may request a return within 30 days from the date the order is delivered. Items must meet the return requirements described below before a return can be approved.

Return Window

Return requests must be submitted within 30 days after delivery. Requests received after this timeframe may not qualify for return approval.

Eligible Items

Eligible items include products purchased from Peperevo that are returned within the approved return period and meet the required condition standards.

Non-Returnable Items

Items that are damaged through customer use, altered, worn beyond normal inspection, or returned outside the approved timeframe may not be accepted.

Condition Requirements

Returned products must be in original condition. Items should be unworn, unused, clean, and returned with original packaging and any included accessories when applicable.

How to Request a Return

To begin a return request, customers should contact Peperevo support with their order details and the reason for the return. Our team will review the request and provide instructions for the next steps.

Return Approval

All returns require approval before being sent back. Customers should not ship items before receiving return instructions from Peperevo, as unauthorized returns may experience delays in processing.

Return Address

The return address will be provided by Peperevo after a return request has been reviewed and approved.

Return Shipping Responsibility

Customers may be responsible for return shipping costs unless the return is related to an incorrect item, damaged product, or another issue confirmed by Peperevo.

Inspection

Once a returned item arrives, Peperevo will inspect the product to confirm that it meets the return condition requirements before approving the refund.

Return Processing Time

Return inspections and processing are completed as quickly as possible after the returned package is received. Customers will receive confirmation once the return review has been completed.

Refund Policy

Refund Eligibility

Refunds are issued for approved returns that meet the requirements of this policy. Products must pass inspection before a refund is finalized.

Refund Method

Approved refunds are issued through the original payment method used during checkout.

Refund Timeline

Refunds are processed within 10 business days after the return has been approved and completed.

Original Payment Method

Refunds are returned to the same payment method used for the original purchase. Processing times may vary depending on the customer's payment provider.

Full Refund

Customers may receive a full refund for approved returns when the item is returned according to the requirements and the return reason is accepted.

Partial Refund

A partial refund may apply if an item is returned with missing components, signs of use, damage caused after delivery, or conditions that affect the ability to resell the product.

Shipping Fee Refund

Original shipping fees are generally not refundable unless the return is caused by an error confirmed by Peperevo, such as receiving an incorrect or damaged item.

Special Cases

Wrong Item Received

If you receive an incorrect item, please contact Peperevo support with your order information and photos of the item received. We will review the issue and provide the appropriate solution.

Damaged Item

Customers should report damaged items as soon as possible after delivery. Photos showing the product condition and packaging may be requested to help us review the issue.

Defective Item

If a product has a manufacturing issue or defect, customers should contact Peperevo support with order details and supporting information. We will evaluate the situation and assist with the next steps.

Lost Package

If a package is lost during delivery, customers should contact Peperevo support with their order and tracking information. We will review shipment details and assist with available solutions.

Missing Item

If an order arrives with a missing item, customers should notify Peperevo support and provide order details so we can investigate and provide assistance.

Customer Changed Mind

Customers who change their mind may request a return within the 30-day return window, provided the item meets all return condition requirements.

Wrong Size

Customers should carefully review product information before purchasing. Wrong-size returns may be accepted when requested within the return window and the item meets return requirements.

Wrong Address

Customers are responsible for entering accurate delivery information during checkout. If an order is returned because of an incorrect address provided by the customer, additional assistance may require further review.

Order Cancellation

Customers should contact Peperevo as soon as possible if they need to cancel an order. Cancellation requests can only be considered before the order enters the shipping process.

Late Return Request

Return requests submitted after the 30-day return period may not be accepted.

Rejected Returns

A return may be rejected if the item does not meet the required condition standards, is outside the return timeframe, or was sent without prior approval.

Customer Responsibilities

• Provide accurate order information when requesting a return.
• Submit return requests within the 30-day return period.
• Follow return instructions provided by Peperevo.
• Return items in acceptable condition.
• Package returned products securely to prevent additional damage during shipping.

Store Responsibilities

• Review return requests and provide clear instructions.
• Inspect returned products before completing refunds.
• Process approved refunds within 10 business days.
• Assist customers with order issues, damaged items, incorrect items, and delivery concerns.

Contact Information

For return or refund assistance, please contact our support team:

Email: support@peperevo.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Store Information

Store Name	Peperevo
Website	peperevo.com
Address	900 Oakwood Drive, Bowling Green, KY 42101, United States