Cancel/Change Order

At Peperevo, we understand that customers may need to update order details or request a cancellation after placing an order. This Cancel / Change Order Policy explains how order adjustments are handled, when cancellation requests can be accepted, and what customers can expect if changes are requested.

Our goal is to process orders efficiently while providing customers with reasonable assistance whenever possible. Because orders move through preparation and shipping steps quickly, customers should contact our support team as soon as they notice a change is needed.

Order Changes

Customers may request changes to an order after purchase by contacting Peperevo support as soon as possible. Change requests may include updates to shipping information, product selection, quantity, or other order details.

Peperevo will review each request based on the current status of the order. If the order has not entered the fulfillment process, we will make reasonable efforts to assist with requested updates.

Once an order has been prepared, packed, or transferred to a shipping carrier, changes may no longer be available. In these situations, customers may need to wait until delivery and follow the applicable return process if assistance is required.

Customers should carefully review order information before completing checkout to help prevent delays or incorrect order details.

Cancellation Window

Cancellation requests should be submitted as soon as possible after an order is placed. Peperevo can only consider cancellation requests before the order enters processing or fulfillment.

Orders placed before the daily processing cut-off time of 5:00 PM (EST), Monday–Friday, are prepared according to our normal fulfillment schedule. Our standard handling time is 1 business day.

Order Status	Cancellation Availability
Order recently placed	Cancellation request may be reviewed
Order being prepared	Cancellation may not be possible
Order shipped	Cancellation is unavailable; return options may apply

While we will always try to assist with cancellation requests, we cannot guarantee that every request can be completed after an order has entered our processing system.

Processed Orders

Once an order has been processed, packed, or shipped, it cannot usually be modified or canceled. This allows us to maintain efficient order handling and ensure packages are delivered as quickly as possible.

If a processed order cannot be canceled, customers may receive the package and submit a return request if the order qualifies under our Return & Refund Policy.

Customers should avoid refusing deliveries without contacting Peperevo first, as additional delays may occur when resolving returned shipments.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout. This includes the correct name, delivery address, and contact information required for successful delivery.

If incorrect shipping information is noticed after placing an order, customers should contact Peperevo immediately. We will review whether the order can be updated before shipment.

Once an order has been shipped, we may not be able to change the delivery address. Customers should work with the carrier when possible if additional delivery arrangements are available.

Orders returned due to incorrect customer-provided address information may require additional review before reshipping or other solutions can be arranged.

Refunds

When a cancellation request is approved before order processing begins, a refund will be issued to the original payment method used during checkout.

Approved refunds are processed within 10 business days. The time required for the refund to appear in the customer’s account may vary depending on the payment provider.

If an order has already shipped and cancellation is no longer available, customers may request a return after delivery if the item meets the requirements of our Return & Refund Policy.

Shipping fees may not be refundable unless the situation qualifies under our return and refund guidelines.

Replacement Orders

In certain situations, Peperevo may assist with replacement orders. Replacement requests may apply when a customer receives an incorrect item, a damaged product, or another confirmed order issue.

Customers requesting a replacement should contact our support team and provide order details along with any requested information needed to review the issue.

Replacement availability depends on product availability and the specific circumstances of the order. Peperevo will provide instructions and next steps after reviewing the request.

Customer Responsibilities

Customers play an important role in ensuring orders are processed correctly and delivered successfully.

• Review product selections and quantities before completing checkout.
• Provide accurate shipping and contact information.
• Submit cancellation or change requests as soon as possible.
• Monitor order confirmation and shipping updates.
• Contact Peperevo support promptly when assistance is needed.
• Follow return instructions when an order change is no longer possible.

Peperevo Responsibilities

• Review customer requests in a timely manner.
• Provide available assistance for eligible order changes.
• Communicate clearly regarding cancellation status and next steps.
• Process approved refunds according to our refund timeline.
• Assist with eligible replacement requests and order concerns.

Contact Us

If you need to cancel an order, request a change, or have questions about your purchase, please contact our support team as soon as possible.

Email: support@peperevo.com

Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Store Information

Store Name	Peperevo
Website	peperevo.com
Address	900 Oakwood Drive, Bowling Green, KY 42101, United States