Frequently Asked Questions

To place an order, browse our available products, select your preferred item, choose the required options, and add the product to your shopping cart. After reviewing your order details, continue to checkout and complete the payment process. Once your order is successfully submitted, you will receive confirmation information.

Peperevo offers a selection of fashion products, including cocktail dresses, casual dresses, and maxi dresses. Product pages include available information to help customers review styles, details, and options before completing a purchase.

If you need to make a change to an order, contact Peperevo support as soon as possible. We can review requests before the order enters processing. Once an order has been prepared or shipped, changes may no longer be available.

Cancellation requests should be submitted immediately after placing an order. Orders can only be canceled before processing begins. If an order has already entered fulfillment or shipping, cancellation may not be possible.

Peperevo currently accepts PayPal as a payment method. Customers can complete checkout through the secure PayPal payment process.

Yes. Payment processing is handled through secure payment services. Peperevo does not store complete payment information used for transaction processing. Customers should always use secure devices when completing online purchases.

Payment failures may happen because of incorrect payment information, account restrictions, or temporary payment service issues. Customers should verify their payment details and try again or contact their payment provider if the issue continues.

Peperevo orders typically have a handling time of 1 business day. After processing, transit time is generally 2–6 business days depending on the destination and carrier service.

Orders may be shipped using USPS, UPS, or FedEx. The carrier selected may depend on availability and delivery requirements for the order.

Peperevo charges a flat shipping fee of $6.99 for orders. Any applicable shipping charges are displayed during checkout before payment is completed.

Orders placed before 5:00 PM EST Monday–Friday are processed according to our normal fulfillment schedule. Orders are handled within 1 business day.

Yes. Once an order has shipped, tracking information is provided so customers can monitor delivery progress.

Tracking updates may sometimes take time to appear after shipment. Customers should allow the carrier time to update tracking details. If tracking information remains unavailable, contact our support team for assistance.

Address changes should be requested immediately after placing an order. If the order has not entered processing, we will attempt to update the information. Once shipped, address changes may not be possible.

Customers are responsible for providing accurate delivery information. If an incorrect address is submitted, contact Peperevo immediately. Orders already shipped may require carrier assistance.

Peperevo accepts eligible returns within 30 days of delivery. Customers should contact support before returning items to receive return instructions.

Approved refunds are issued to the original payment method. Refund processing is completed within 10 business days after approval.

No. Peperevo does not charge a restocking fee for approved returns.

Contact Peperevo support as soon as possible and provide details about the issue. Photos of the damaged package or product may be requested to help review the situation.

Customers should first check the delivery location and contact the carrier for delivery details. If the package cannot be located, contact Peperevo support for further assistance.

Customers can contact Peperevo support by email for assistance with orders, payments, shipping, returns, and other questions.